Position Summary: The Front Office Engineer will be responsible for monitoring and troubleshooting Metro Cable's infrastructure. This includes responding to network issues, escalating to the technical team for intervention, configuring system hardware, and managing system backups.
Key Responsibilities:
- Monitor and troubleshoot Metro Cable's infrastructure using dedicated OSS systems and OMS platforms
- Manage network issues and planned works through a trouble ticketing (TT) tool
- Perform periodic network health checks to determine network status
- Work with planning to implement network rollout
- Ensure all network issues are captured in the activity log
- Perform Level 1 troubleshooting and escalate to Level 2 if issues cannot be resolved in a reasonable time (MTR) as per SLA
- Perform various network tests and provide Reason for Outage (RFO) report upon closure of a Trouble Ticket
- Monitor facilities infrastructure through dedicated CCTV and access control systems
- Monitor facilities power systems to maintain uninterrupted power supply
- Manage access control to companies' telecoms sites through an automated platform
- Provide and update network information for reporting
- Generate weekly and monthly reports
- Support client service provisioning, maintenance, and upgrades
- Work flexible hours and provide 24/7 shift-coverage
Qualifications:
- Bachelor's degree in computer science, computer engineering, or related engineering degree
- Two years' experience working as an NOC engineer or relevant technology field
- Experience deploying, managing, and troubleshooting optical and Ethernet network infrastructures
- CCNA or related network certification is required
Skills:
- Knowledge of FTTx and Ethernet technologies
- Good network troubleshooting skills
- Good written and verbal communication skills
- Ability to work well under pressure
- Experienced with MS Word, Excel, and PowerPoint
To apply, please send all applications to hr@metrocable.io. The closing date for all applications is April 17, 2023.
About the Company: Metro Cable is a full-time job offering a negotiable salary. For more information, please visit their website at www.metrocable.io.
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